This position will be responsible for completing a variety of dispatch office functions. The candidate in this role can expect to perform dispatch office functions, administrative and warehouse duties. This job will entail speaking professionally with outside vendors, external and internal customers.

The functions and performance requirements will vary with workflow, but generally the job responsibilities unique to this position could include all or a portion of the following:

• Utilizing Click to: wave orders, research customer inquiries, open and close trips, process carrier paperwork, log in errors, collect data as needed, and generate reports.
• Must be able to professionally interact with internal and external customers. Previous customer service experience is preferred.
• Must be able to work with Click, CSPS, Flagship and YMS.
• Must have the ability to prioritize workload, and ensure that critical tasks are being completed in a timely manner
• Report all discrepancies to Supervisor
• Demonstrated strong organizational skills
• Must demonstrate leadership in all actions
• Must have a strong attention to detail and be able to achieve a high level of accuracy
• Must be able to work under pressure to meet business and department demands.
• Responsible for following and monitoring all safety related tasks in the department to ensure they are being followed based on standards.
• Expected to provide suggestion/recommendation to management in any areas of opportunities related to the day-to-day operation and improvements of processes and/or people within the Department.
• Assist with miscellaneous administrative duties in the support of the IDC all the while consistently meeting company standards for customer, safety, quality, and efficiency.

     Other tasks, departments as assigned and or required by business needs.

Qualifications:

• Requires intermediate to expert level Power-point/ Excel/ Word/ Outlook skills.
• Must be proficient in speaking, reading, and writing English.
• Must have ability to communicate in an effective manner and practice good communication skills at all times.
• Requires self-motivation and ability to work with minimal supervision, a strong work ethic and initiative
• Must have completed 12 months of consecutive employment with CNH
• Must have completed a minimum of 6 months in current position
• Attendance must be in good standing with 5 or less points
• No disciplinary issues related to performance and or behavior within the last 12 months

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, and move for a full shift, or 10 hours at a time; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch or crawl; talk and hear.

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.